Frequently asked questions
Can’t find what you are looking for?Our people are here to help you!
Shipping Policy FAQs
What’s Ahstor’s return policy?
Ahstor ships only to the 48 contiguous U.S. states. We do not deliver to Alaska, Hawaii, Puerto Rico, P.O. boxes, or APO/FPO addresses.
How long does shipping take?
Most orders arrive within 3 business days. Delays (up to 6 days) may occur in case of exceptional circumstances due to extreme weather or factors out of our control or if customer address is very far our storage facilities.
What about large items (like furniture)?
Oversized items ship via LTL freight. You’ll need to schedule a delivery appointment, and someone must be present to sign. Drivers only offload to the driveway.
Can I change my shipping address after ordering?
Only if the order is unprocessed. Once shipped, use FedEx Delivery Manager to redirect your package.
Returns & Refunds FAQs
Where does Ahstor ship?
You may return items within 30 days of receipt for any reason. Contact customer service for an RMA (Return Merchandise Authorization) number to initiate the process
Are there return fees?
- Defective/damaged items: Free return shipping (Ahstor covers cost).
- Buyer’s remorse: Customer pays return shipping.
How do I return an item?
- On-call pickup: Ahstor arranges pickup (fee applies).
- Self-return: Ship it yourself and provide tracking.
How long do refunds take?
Refunds process in 5–7 business days after approval. Financial institutions may take 3–7 additional days to post funds.
What if my item arrives damaged?
Contact us within 7 dayswith photos/video. We’ll issue an RMA and cover return shipping.
Warranty FAQs
What does the warranty cover?
Ahstor’s 1-year limited warrantycovers defects in materials/workmanship for products bought from authorized sellers.
What’s not covered?
- Damage from misuse, accidents, modifications, or commercial use.
How do I file a warranty claim?
- Contact Ahstor within the warranty period. You may receive replacement parts, a new unit, or a refund (if replacements are unavailable).
Who pays for warranty shipping?
Ahstor provides prepaid labels for returns.