Returns & Refunds Policy

Last updated: August 30, 2026

At Ahstor, we want you to be confident when shopping with us. If you are not completely satisfied with your purchase, our Returns & Refunds Policy explains when you can return an item, how to request a return, and how refunds are processed.

Ahstor is an online retailer operated by HIMMA LLC. Orders are fulfilled through our network of suppliers and fulfilment partners. As a result, return arrangements may vary depending on the product and the fulfilment partner.

1. Return Period

We accept eligible returns requested within 30 calendar days of the date the order is delivered.

To request a return, please contact us within this 30-day period through our Contact Us page and provide your order number and details of the item you wish to return.

Returns requested after the 30-day return period may not be accepted unless required by applicable law.

2. Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within the 30-day return period, provided the item is eligible for return.

For a change-of-mind return:

• The item must be unused and in its original condition.
• The item should be returned with its original packaging, accessories and included documentation where applicable.
• The item must not have been damaged, altered or used beyond what is reasonably necessary to inspect it.
• You are responsible for the cost of returning an item due to a change of mind unless otherwise stated on the product page or required by applicable law.

Some products may be excluded from change-of-mind returns where permitted by applicable law. Any applicable product-specific return restrictions will be clearly communicated before purchase.

3. Damaged, Defective or Incorrect Items

If your item arrives:

• Damaged;
• Defective;
• Incorrect; or
• Significantly different from the product description,

please contact us as soon as possible.

Please provide your order number, a description of the problem and, where appropriate, photographs of the product and its packaging.

We will work with the relevant supplier or fulfilment partner to investigate the issue and determine the appropriate resolution.

Where an item is confirmed to be damaged, defective or incorrectly supplied, Ahstor will arrange an appropriate remedy in accordance with applicable law and the circumstances of the order. This may include a replacement, repair, return or refund.

Where the return is due to an error on our part, a supplier error, or a defective or damaged product, you will not be responsible for the reasonable return shipping cost.

4. How to Request a Return

To request a return:

1. Contact Ahstor through our Contact Us page within the applicable return period.
2. Provide your order number and the reason for the return.
3. We will review your request and provide return instructions where the return is approved.
4. Do not send an item back to an address shown on the original package or to the HIMMA LLC business address unless we specifically instruct you to do so.
5. Follow the return instructions provided by Ahstor or the relevant fulfilment partner.

Because products may be fulfilled by different suppliers and fulfilment partners, the return address may vary by product.

This helps ensure that returned products reach the appropriate location for processing.

5. Return Shipping Costs

Change-of-Mind Returns

For an eligible change-of-mind return, the customer is responsible for the reasonable cost of returning the item unless the product listing or applicable law states otherwise.

Damaged, Defective or Incorrect Items

If the item is confirmed to be damaged, defective or incorrectly supplied, Ahstor will provide appropriate return instructions and will not require the customer to pay reasonable return shipping costs.

6. Refunds

Once the returned item has been received and inspected, we will process the applicable refund.

Approved refunds will normally be issued to the original payment method used to place the order.

Please allow reasonable processing time for the refund to appear in your account after it has been issued. The time required for the funds to appear may also depend on your bank or payment provider.

Where a refund is approved because an item is defective, damaged, incorrect or otherwise qualifies for a refund under applicable law, the refund will include the applicable amounts required by law.

For an eligible change-of-mind return, any applicable original shipping charges may be handled in accordance with the terms displayed at the time of purchase and applicable law.

7. Items That Cannot Be Returned

Certain products may not be eligible for return where permitted by applicable law. This may include products that:

• Have been used or installed beyond reasonable inspection;
• Have been damaged after delivery through customer misuse or improper handling;
• Are personalised or made to the customer's specifications;
• Cannot reasonably be returned for health, hygiene or safety reasons once opened;
• Have been altered or modified after delivery; or
• Are otherwise identified as non-returnable on the product page before purchase.

Where a product has specific return restrictions, these will be communicated before you complete your purchase.

8. Return Condition

Returned products should be:

• In their original condition;
• Unused, where applicable;
• Securely packaged;
• Accompanied by the relevant accessories and documentation; and
• Suitable for return to the applicable fulfilment partner.

If a returned item has been used, damaged or altered beyond what is reasonably necessary to inspect it, the eligibility for a refund may be affected, subject to applicable law.

9. Refunds for Unavailable or Cancelled Orders

If an order cannot be fulfilled because a product becomes unavailable or cannot be delivered to the customer's address, Ahstor will contact the customer where appropriate.

If the order is cancelled and payment has already been taken, the applicable amount will be refunded to the original payment method.

10. Delivery Refusals and Incorrect Addresses

Customers are responsible for providing an accurate and complete delivery address.

If an order is returned because an incorrect or incomplete address was provided by the customer, additional shipping or return costs may apply if the order needs to be resent, subject to applicable law.

If a customer refuses delivery without an eligible reason for return, the applicable return and refund arrangements will be assessed in accordance with this policy and applicable law.

11. Exchanges

We do not guarantee direct exchanges.

Where a replacement is appropriate, we may arrange a replacement through the relevant supplier or fulfilment partner.

Alternatively, where appropriate, we may process a refund and the customer may place a new order.

12. Important Information About Supplier-Fulfilled Orders

Ahstor works with suppliers and fulfilment partners to fulfil customer orders.

This means that:

• Return addresses may differ depending on the product.
• Return instructions will be provided after a return request is reviewed.
• Some products may have specific return requirements.
• Products from the same order may occasionally be fulfilled separately.
• Customers should not send returns directly to the HIMMA LLC registered business address unless specifically instructed to do so.

These arrangements allow us to provide a broad selection of products while ensuring that returns are directed to the appropriate location for processing.

13. Contact Us

If you need to request a return, report a damaged or incorrect item, or ask about a refund, please contact us through our Contact Us page.

Please include your order number whenever possible so that we can assist you promptly.

Ahstor
Operated by HIMMA LLC
30 North Gould Street, Suite R
Sheridan, Wyoming 82801-6317
United States

Tel: (307) 3551810

We are committed to providing clear information and fair, transparent handling of returns and refunds.