Shipping & Delivery Policy
At Ahstor, we aim to make delivery straightforward and transparent. Orders placed through our website are fulfilled through our network of suppliers and fulfilment partners. Delivery arrangements may therefore vary depending on the product and fulfilment location.
Where We Deliver
We currently offer delivery to addresses within the 48 contiguous United States.
We do not currently ship to:
- Alaska
- Hawaii
- Puerto Rico
- P.O. Boxes
- APO/FPO addresses
- U.S. territories or other locations outside the 48 contiguous states
If an order is placed for an address that we are unable to service, we will contact the customer to discuss the available options, which may include cancelling the order and providing a refund.
Shipping Cost
We charge a flat shipping fee of $5.99 per order for eligible deliveries within the 48 contiguous United States.
The applicable shipping charge will be displayed during checkout before the order is completed.
Order Processing
Orders typically require 1–2 business days for processing before they are handed over to the relevant carrier or fulfilment service.
Processing times may vary occasionally due to product availability, order volume, weekends, public holidays or circumstances outside our reasonable control.
Delivery Times
Once an order has been processed, delivery is estimated to take approximately 3 business days.
Therefore, the overall estimated timeframe from placing an order to delivery is approximately 4–5 business days:
1–2 business days processing + approximately 3 business days delivery.
Delivery estimates are not guaranteed and may occasionally be affected by factors such as carrier delays, severe weather, public holidays or other circumstances beyond our reasonable control.
Order Fulfilment
Ahstor is an online retailer and does not operate a traditional retail warehouse.
Orders are fulfilled through the relevant supplier or fulfilment partner. This allows us to offer a broad selection of products while working with established suppliers and fulfilment services.
Depending on the products ordered, items from the same order may occasionally be fulfilled or delivered separately.
Order Tracking
Where tracking information is available, it will be provided to the customer by email or through the relevant order information.
Tracking information may take some time to become active after an order has been processed by the fulfilment partner or carrier.
Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please contact us through our Contact Us page with your order number.
We will work with the relevant supplier, fulfilment partner or carrier to investigate the delivery status and assist in resolving the issue.
If an order is returned because of an incorrect or incomplete delivery address provided by the customer, additional delivery charges may apply if the order needs to be resent.
Damaged or Incorrect Items
If your order arrives damaged, defective or contains an incorrect item, please contact us as soon as reasonably possible.
Where appropriate, please provide photographs of the item and its packaging together with your order number. This will help us investigate the issue with the relevant supplier or fulfilment partner and determine the appropriate resolution.
Changes to Shipping Information
Shipping costs, delivery areas and estimated delivery times may change from time to time. The applicable shipping information presented on our website at the time you place your order will apply to that order, subject to applicable law.
Contact Us
If you have any questions regarding shipping or delivery, please contact us through our Contact Us page.
Ahstor
Operated by HIMMA LLC
30 N GOULD ST R STE
Sheridan, WY 82801-6317
United States